WHERE CAN YOU GET OUR AMAZING PRODUCTS?
VODO products are available from retailers all over the world! Take a look here and find a vendor in your region.
Warranty
SHIPPING
Please MAKE SURE to review your purchase before ordering. Changes are hard to be made after orders
has been placed due to the high amount of orders we receive daily. IF you do have changes on
your order, it may delay your shipment further than the below stated timelines.
Surcharge Shipping Fee: (Currently Disabled)
There will be a surcharge fee applied to orders containing more than two fulfillment locations in a single transaction. Charges are based off total amount placed in cart and if it meets the criteria of three locations applied to one order. (Excludes orders that do not qualify for free shipping) Fee is non-refundable.
Surcharge Pricing Structure below:
| Cart Total Range | Surcharge |
|---|---|
| $1000 – $1999 | $15 |
| $2000 – $3999 | $30 |
| $4000 – $5999 | $45 |
| $6000 – $7999 | $60 |
| $8000 – $9999 | $75 |
INTERNATIONAL ORDERS
GreenVape Wholesale is NOT liable for any shipments that are held or seized
by the Customs of your country. Several countries do not allow nicotine to be
imported. We will NOT refund any orders due to shipments not arriving as it is
your responsibility to understand the law of your own country.<
SHIPPING/HANDLING TIMELINES
Please allow 24 – 48 Hours for your packaged to be shipped.
Return Policy – Please allow extra time for your returns to be reviewed and processed.
• Returns for DEFECTIVE product(s) will be accepted within 180 Days of purchase
• All returns MUST include the original invoice and/or reference number corresponding to the defective product(s).
• All returns MUST include original packaging and original pieces for a full refund. Any contents without its original packaging will be denied.
• No returns on CLEARANCE and AUCTION product(s). Product(s) will be denied.
• No returns on ANY devices containing liquids/e-juice. This includes but is not limited to disposables, closed-pod systems, e-juice bottles. Product(s) will be denied.
• No returns on NON-DEFECTIVE product(s). Product(s) will be denied.
• Customers will need to provide a shipping label for any denied product(s). If the shipping label is not provided within 30 days, the product(s) will be disposed of.
RETURN PRODUCT(S) MARKED DOA
• Any product will be considered DOA if it fails within the first 14 calendar days after the customer receives the product(s).
• After 14 Days, a regular RMA process will apply. Product(s) being returned as DOA will be subject to testing. If the product(s) returned is tested and not found DOA, the product(s) will be denied.
• Credit will be applied to your account when the DOA product(s) is received, inspected, and approved by the GreenVape Returns Department.
• Customers will need to provide a shipping label for any denied product(s). If the shipping label is not provided within 30 days, the product(s) will be disposed of.
• Please submit the RMA request form. Click here to begin an RMA for defective products.
RECEIVED EXPIRED OR WRONG INHOUSE PRODUCT?
If we shipped the incorrect or expired product please follow the steps below:
1. Fill out our customer support form within 5-7 business days of delivery.
2. To be eligible, your item must be unused, in its original packaging, and in the condition of which it was received.
RECEIVED EXPIRED OR WRONG PRODUCT FROM OUR VENDORS?
If you received a wrong or expired product from one of our vendors please follow these steps below:
1. Must contact us within 5-7 days of receiving your item.
- To be eligible, your item must be unused, in its original packaging, and in the condition of which it was received.
